INTERNATIONAL EXPERIENCE IN IMPLEMENTING INNOVATIVE DIGITAL TECHNOLOGIES IN PUBLIC ADMINISTRATION: LESSONS FOR UKRAINE

Abstract

This article examines international experience in implementing innovative digital technologies in the field of public administration and identifies promising areas for their adaptation in Ukraine. The relevance of the topic stems from the need to improve the efficiency of government agencies, ensure the transparency of administrative processes, enhance the quality of public services, and strengthen interaction between the state and citizens in the context of society’s digital transformation. These processes are of particular importance for Ukraine in the context of European integration, post-war recovery, and the modernization of the public administration system. This paper examines the characteristics of the digital transformation of the public sector in leading countries around the world, specifically Estonia, Singapore, South Korea, Denmark, and the United Kingdom. It analyzes the mechanisms for implementing e-government, digital citizen identification, platforms for providing administrative services, artificial intelligence technologies, big data, blockchain, and cloud solutions in the activities of government agencies. It has been established that the success of digital reforms largely depends on the comprehensiveness of public policy, the level of digital literacy among the population, the development of digital infrastructure, cybersecurity, and interagency integration of information systems. It has been determined that among the key benefits of using innovative digital technologies in public administration are faster management decision-making, a reduction in bureaucratic procedures, a decrease in corruption risks, ensuring the transparency of government activities, and increasing citizens’ trust in state institutions. At the same time, the main challenges of digital transformation have been identified, including the protection of personal data, ensuring information security, overcoming the digital divide, and the need to improve the regulatory framework. Particular attention has been paid to analyzing the current state of digitalization in public administration in Ukraine. The positive results of implementing digital services, developing e-democracy, and operating digital platforms for the delivery of public services are noted. At the same time, the paper justifies the need for further development of integrated information systems, expanding the use of artificial intelligence technologies in management processes, improving mechanisms for electronic interaction among government agencies, and strengthening cybersecurity for state information resources.