PROCESS-ORIENTED BUSINESS DIAGNOSTICS OF AN ENTERPRISE

Abstract

The article systematises and generalises the conceptual foundations of business processes (BP) of an enterprise with the aim of forming an integrated definition and comprehensive model of the factors of their effectiveness. Scientific approaches to the interpretation of BP are analysed and their conceptual unity is revealed: most researchers define a process as a set of interrelated actions that transform input resources into output that is valuable to the consumer. An integrated definition has been formed, which considers a business process as a system of purposeful, structured and controlled actions that ensure the creation of added value and the achievement of strategic goals. It is substantiated that the creation of added value, discreteness, measurability and controllability are critical management characteristics.

A comprehensive systematisation of factors influencing the effectiveness of BP (technological, organisational, economic, market, human, managerial and socio-political) has been carried out. The interdisciplinary nature of process management has been proven, which requires simultaneous consideration of both the internal functional environment and external macroeconomic and socio-legal conditions. The results of the study lay the foundation for sustainable and effective enterprise management through a clear understanding of the essence, measurability and controllability of its business processes.

The principles of process-oriented diagnostics are substantiated on the basis of integrity, tracking the flow of value creation, measurability and comparability, with a multi-level model of processes and ‘passports’ for each. The stages (structuring, status description, bottleneck analysis, change plan) and indicator panels (time/reliability, quality/losses, resource intensity, cash flows, risks) are briefly outlined, consistent with financial conclusions and risk management.