PERSONNEL MANAGEMENT OF HOTEL AND RESTAURANT ENTERPRISES

Abstract

The article updates the issues of management of hotel and restaurant enterprises. Based on the fact that the key resource for the functioning and development of enterprises and at the same time the subject of management is personnel The purpose of the study is to improve the methodological and applied provisions of personnel management in hotel and restaurant enterprises. It is proven that the result of effective personnel management of a business entity should be high productivity and efficiency of work. Taking into account the specifics of the hotel and restaurant business, the results of quality management in the field of personnel utilization are two aspects: a) quality of work (which is the good performance of the assigned tasks, including servicing service consumers; b) labor productivity. A scheme of a general strategy for increasing labor productivity in hotel and restaurant enterprises has been developed. Directions for improving labor organization at hotel and restaurant enterprises have been identified. The main means of accounting and controlling labor productivity at hotel and restaurant enterprises have been indicated. The conceptual provisions of the general scheme of the economic mechanism for increasing labor productivity of subjects of the hotel and restaurant complex are outlined. It is argued that the development of modern enterprises of the hotel and restaurant business requires strict economy of all types of resources, including personnel costs both in absolute terms, and in accordance with the final result, the desire to use a resource-saving type of intensive development. It is shown that in order to develop a strategy for personnel management of hotel and restaurant entities, it is necessary, first of all, to determine the goal related to effective personnel management, however, in order to obtain the key result - increasing the productivity of personnel, which will positively affect the growth of financial and economic results of enterprises.